But before we get to dealing with rude customers, let’s talk about one sentence that you probably hear all the time.

No sighn up free chatt nasty-79

And I tell you: it’s a great shield against rudeness. It should make them feel that you understand what they’re going through and should calm them down a bit.

Here’s what good apology is about accordingly to Jason Fried and David Hansson’s book, “Rework“: Above words make sense when there is no doubt that the problem is your company’s fault.

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If someone tells me that I’m not professional, it’s personal. ” Actually, if you deal with a rude customer, your human right is to feel upset.